Loyalty isn’t just about retaining customers and decreasing churn — it’s about creating a two-way relationship with your customers. SessionM offers a full suite of technology and services to deliver a customized end-to-end loyalty marketing solution.
The Point Management Module allows you to configure and manage all customer point accounts and point sources for your loyalty program. This module also includes useful reporting with access to a detailed Point Audit Log, Point Liability Report, and Point Source Detail Report.
The Point Economy module is where you set rules governing the transactional, spend, and event behaviors of your customers and award outcomes based on those behaviors. Within a point economy, you can set up multiple levels, or tiers, to award different benefits as customers move through the system. In addition, you can set up multiple point economies as needed.
A great way to drive participation in a loyalty program is to offer a configurable Reward Store. In the Reward Stores module you can build and configure stores with a wide variety of controls.
The Promo Codes Module allows you to generate several types of promo codes (including multi-use, single use, and 3rd party codes) with specific outcomes tied to them. These promo codes can be distributed through customer service agents, printed and handed out at live events, or used within broader marketing campaigns. Once a customer redeems the promo code, associated outcomes are issued to the customer.